Responsible Gaming at 4b999

Our Commitment to Responsible Gaming

At 4b999, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that online casino and sports betting should remain a form of leisure, never a source of financial stress or personal hardship. Our platform serves adult players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna, and we feel a genuine duty of care toward every member of our community.

Problem gambling can affect anyone — regardless of income, background, or experience. Recognising the signs early and taking action is the most effective approach. This page explains all the tools and support options available to you at 4b999, and provides guidance on how to use them. We strongly encourage all players to read this page and bookmark it for future reference.

Remember: gambling should always be a choice made freely, with money you can afford to lose. If gambling starts to feel like a necessity or an escape, please use the tools below or contact our support team immediately. There is no shame in asking for help — we are here for you.

Setting Your Deposit Limits

One of the most practical ways to stay in control is to set a deposit limit before you start playing. At 4b999, you can configure daily, weekly, or monthly limits in Bangladeshi Taka (৳) directly from your account settings. Once a limit is in place, you cannot exceed it during the selected period — no exceptions. If you wish to lower your limit, the change takes effect immediately. If you want to raise it, a mandatory 7-day cooling-off period applies to protect you from impulsive decisions.

We recommend setting your deposit limit to an amount that represents disposable entertainment budget — money you are fully comfortable treating as spent. This simple habit prevents overspending and keeps the gaming experience consistently enjoyable rather than stressful.

Self-Exclusion: When You Need a Full Stop

Self-exclusion is available to any 4b999 player who feels they need a significant break from gambling. Once activated, your account is closed for all betting and casino activities — including cricket betting, live casino games, slots, crash games, and any future game categories we may add. Self-exclusion periods start at 6 months and can be extended to 1 year, 5 years, or permanently. During the exclusion period, you will not receive any promotional emails, bonus offers, or re-engagement messages from us.

To activate self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. Our team will process your request within 24 hours and send you written confirmation. We treat every self-exclusion request with strict confidentiality and no judgment — your health and safety come first.

Time-Out: A Shorter Breathing Space

Not every situation requires a full self-exclusion. Sometimes you simply need a brief pause to reset. The time-out feature at 4b999 allows you to suspend your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in, place bets, or access any game. Your account balance is safely preserved and will be available in full when the time-out period ends.

Time-outs are perfect for players who simply want to take a holiday, manage a stressful week, or test their personal discipline. You can request a time-out at any time from your account settings or by contacting support. The time-out activates within minutes and cannot be cancelled early once set — this is by design, to protect you from second-guessing your own healthy decision.

Are You Gambling Responsibly? Self-Assessment

Honest self-reflection is one of the best tools for maintaining healthy gambling habits. Read the following statements and consider how many apply to your situation right now:

If two or more of these statements feel familiar, we strongly encourage you to use the time-out or self-exclusion tools above, or to contact our support team. Taking action early makes recovery significantly easier and more effective.

Protecting Young People

4b999 is strictly an adults-only platform. All new accounts require age verification during registration, and we apply industry-standard checks to ensure no player under the age of 21 can access our games or betting markets. Any account found to belong to a minor will be immediately suspended and all funds returned.

If you share a device with younger family members, we strongly recommend using device-level parental control software, password-protecting your 4b999 account, and logging out fully after every session. Never share your login credentials with anyone, and ensure that your bKash or Nagad PIN used for deposits is kept strictly private.

Tips for Playing Safely Every Session

Responsible gaming is an active practice, not a one-time decision. These four habits, applied consistently, will keep your gaming experience healthy and enjoyable for the long term:

Need Help? Contact Our Support Team

If you are concerned about your own gambling habits or those of someone you know, please reach out to us immediately. Our responsible gaming support team is available around the clock, 24/7, every day of the year — including Eid, Pohela Boishakh, and national holidays. There is never a wrong time to ask for help, and every conversation is treated with complete confidentiality.

Frequently Asked Questions